Shipping & Returns

Shipping Locations

“We ship across India. For international orders, please contact us directly before placing your order.”

Shipping Charges

“Shipping is calculated at checkout based on the weight and destination. Free shipping may be available on select products.”

Dispatch Time

“Orders are typically processed within 1–3 business days. Custom machines or bulk orders may take longer — up to 7 days.”

Delivery Time

“Delivery usually takes 3–7 business days after dispatch, depending on your location.”

Courier Partners

“We use trusted courier partners such as DTDC, BlueDart, and Delhivery."

Tracking

"Once your order is shipped, you will receive a tracking ID via email or WhatsApp.”

Delays

“In rare cases, delivery delays may occur due to unforeseen circumstances. We appreciate your patience.”

Returns & Refunds Policy

Return Window

“You can request a return within 7 days of receiving your item.”

Return Eligibility

“Returns are accepted only if the product is damaged, defective, or incorrectly delivered. Consumables like inks and films cannot be returned once opened.”

Return Process

“To initiate a return, contact our customer support at [your email/phone] with your order number and photos of the issue.”

Refund Timeline

“Once your return is approved and received, refunds are processed within 5–7 business days to your original payment method.”

Exchange Option

“In case of wrong or damaged items, we will offer a free exchange or replacement.”

Non-Returnable Items

“Opened consumables (inks, films), clearance sale items, and customized orders are non-returnable.”

Return Shipping Cost

“If the return is due to our error (wrong or damaged item), we will cover the return shipping. Otherwise, the customer is responsible.”

What Happens if there is Damage in Transit

We take utmost care in packing and dispatching goods to ensure they reach you in perfect condition. However, any damage that occurs during transit is not the responsibility of John Morgan Printexport. We strongly recommend that customers opt for transit insurance to safeguard against any unforeseen damage or loss during shipping. Insurance can be arranged at the time of order upon request.